Lomi Bet Privacy Policy

Before you provide a phone number, upload an identity document or request a withdrawal, you should understand how that information will be handled. Lomi Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and technical data to provide services, protect accounts and meet applicable obligations. Questions about Lomi Bet personal data can be raised through Contact Us.

This policy covers the website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support and communications. It applies to visitors and people contacting support without an account, as well as registered players in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can reasonably be linked to you. “Processing” includes collecting, using, storing, sharing and deleting it.

Who We Are

Lomi Bet is the service brand through which online betting and gaming services are offered to eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. For operator identification, consult About Us. Review License & Regulation and check the competent authority’s latest information when verifying current licensing and regulatory status. This policy does not itself establish regulatory approval.

Information We Collect

The information involved depends on whether you browse, register, play, make payments or seek assistance. Collection should be limited to what is needed for lawful, operational, security and regulatory purposes.

• Account details: name, phone number, email, date of birth, username and password-related security data used for registration and login.
• Verification records: identity documents, age-check results, KYC information and fraud-prevention findings. KYC means “know your customer”: checks to confirm identity and eligibility.
• Financial records: deposits, withdrawals, relevant payment method details, balance history and bonus activity.
• Betting and gaming records: bets, odds, results, live betting activity, Keno activity and game sessions.
• Technical information: IP address, device type, browser, app version, operating system, cookies and log files.
• Communications: support messages, complaints, emails, chat logs and calls or related records where recorded lawfully.
• Responsible gaming records: limits, self-exclusion requests, risk indicators and account restrictions.

Do not send unrelated sensitive information with a support enquiry. Where identity evidence is requested, use the authorized service channel and provide only the documents or details needed for that check.

How We Use Personal Data

We process Lomi Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, settle bets and winnings, and administer bonuses and promotions. For example, account-holder information and transaction records may be compared to verify a withdrawal request.

Other purposes include detecting multiple accounts, fraud, payment abuse, bonus abuse and suspicious betting patterns; improving the website, app, games and support; and investigating complaints. Betting account data may help resolve a dispute about the odds accepted or the settlement of a live bet.

Processing also supports responsible gaming controls and applicable legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties. Important account or service notifications are separate from marketing. Promotional messages are sent only where allowed, with available opt-out options; opting out does not necessarily stop essential security or transaction notices.

Legal Basis / Lawful Reasons

The lawful reason for processing depends on the information, purpose and applicable legal requirements. Data may be needed to provide requested services, comply with an obligation, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, it should be obtained for the relevant activity. Withdrawing consent does not undo earlier lawful processing or require deletion of records that must be retained.

You may ask which lawful reason applies to a particular use of your information. Not every purpose described here applies to every visitor or account holder.

Cookies and Tracking

Cookies are small files stored on your device; similar technologies can remember information about a browser or app session. They may keep you logged in, support account protection, remember preferences, analyse traffic and improve page performance. Marketing measurement may also use these technologies where allowed.

See the Cookie Policy for further details. Browser controls can limit cookies, although disabling essential ones may interrupt sign-in or account functions. Mobile browsers and apps may offer different privacy controls, so check the settings for the service you use.

Data Sharing

We do not sell personal data as a product. Necessary information may be shared with third-party service providers: organisations that perform tasks for the service, such as payment processing, identity verification, hosting and cloud infrastructure, analytics, security monitoring or customer support.

Professional advisers may receive relevant records for advice or dispute handling. Disclosure to regulators, law enforcement or courts may be required by law. Third-party access should be restricted to the purpose of the disclosure and subject to appropriate confidentiality and data protection requirements.

International Transfers

Some service providers may store or process information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards for the circumstances. You can request information about overseas processing relevant to your account and the protections that apply; no particular destination is represented here as confirmed.

Data Storage and Retention

Records are kept only as long as necessary for their purpose, including account operation, financial reporting, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Different categories can have different retention periods.

Closing an account does not automatically erase its history. Transaction evidence or self-exclusion records, for example, may still be needed after access ends. Information should be deleted or anonymised when there is no longer a lawful need to retain it, with backup handling governed by appropriate retention procedures.

Security Measures

Lomi Bet data protection requires reasonable technical and organisational measures. Depending on the system and risk, these include encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality, backups, fraud detection and internal handling procedures. No website, app or transmission method can guarantee complete protection.

For Lomi Bet account security, use a unique password and do not share passwords or verification codes. Before using Lomi Bet login, verify the address through a trusted official channel rather than an unsolicited message. Obtain apps or APK files only from a verified official source, and report unfamiliar account activity promptly.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Requests may be limited where records are needed for legal, financial, security or regulatory reasons. Identity checks may be necessary before information is released or changed.

1. Step 1: Use Contact Us to submit your privacy enquiry through an official communication channel.
2. Step 2: Explain the request and identify the account using only necessary details. Do not include your password.
3. Step 3: Complete any proportionate identity check and ask for the outcome or applicable complaint-handling procedure.

For concerns about Lomi Bet privacy, you may also ask which competent authority handles data protection complaints under the applicable framework.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. We must not knowingly collect personal data from underage users. A parent, guardian or other person who believes underage information has been submitted should contact support so the account and data can be reviewed and appropriate action taken. Read the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and risk indicators may be processed to support responsible betting measures and apply account restrictions. Keeping an exclusion record may help prevent access from being restored contrary to that request. These purposes should not be confused with marketing. Further guidance is available under Responsible Gaming.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or authorizing a payment, review verification requirements, transaction limits, fees and withdrawal procedures. Compare mobile and browser options by these disclosed conditions—not by assumptions that one requires fewer checks. Bonus eligibility checks may use account and promotion history but do not justify collecting unrelated information.

Updates to This Policy

The policy may change when services, applicable laws, security practices or processing activities change. Review the current version when deciding whether to provide information or use a new feature. Where required, material changes will be communicated through an appropriate service channel. Contact support if a change leaves you uncertain about how your existing records are handled.